How Trustential handles customer data.

This policy describes how customer data may be collected, used, retained, and protected when customers use the site, contact support, or request exchange and wallet services.

Operator

DIRE MONEY TRANSMITTER LLC
9000 Renton Ave S Unit 1, Seattle, WA 98118-5059, United States
support@trustential.org
+1 206 235 4353

Data collected

Contact details, request details, transaction context, wallet address records, device and security logs, and documents needed for compliance review may be collected.

Use of data

Data may be used to respond to requests, provide wallet support, review exchange routes, meet legal obligations, detect fraud, protect customers, and maintain service records.

Retention

Records are retained for the period required by law, compliance duties, dispute handling, audit needs, and service security.

Customer rights

Customers may request access, correction, deletion, or restriction where applicable law allows. Some records must be retained for regulatory and legal reasons.